SAP/Salesforce/Cloud/IoT Integration · Process Automation · Compliance-Aligned

Multi-System Integration Services are designed for large/mid-sized enterprises "with fragmented systems, isolated data, and disconnected workflows", covering integration scenarios for ERP (SAP/Oracle), CRM (Salesforce/Dynamics), cloud platforms (AWS/Azure), and IoT devices. Unlike simple API development, we offer end-to-end services: system research → solution design → API development → testing & launch → maintenance optimization. Using middleware (ESB) and API gateways, we enable real-time data sync (e.g., ERP orders auto-synced to Slack approvals) and workflow automation (e.g., CRM deals triggering ERP inventory updates). It supports cloud-native integration and GDPR/CCPA compliance, completing integration in 2-4 months and reducing 30% of maintenance costs, solving pain points like "manual data entry, delayed data, and inefficient workflows".

1. System Research & Solution Design

• Current State Analysis: Assemble a dedicated team to map existing systems (brand, version, data structure, core functions), delivering System Integration Status Report to identify data silo pain points (e.g., "ERP inventory unsynced with e-commerce platforms");
• Requirement Breakdown: Align with business scenarios (e.g., "sales-order-inventory-finance cycle") to define integration goals (real-time data sync, auto-triggered workflows, unified reporting);
• Solution Development: Deliver Multi-System Integration Proposal, selecting technical routes (ESB for complex systems, direct API for lightweight systems) and defining API standards (RESTful, JSON) & data mapping rules.

2. Custom Development & Testing Delivery

• API Development:

3. Maintenance Optimization & Iteration

• Monitoring & Maintenance: Build an integration monitoring platform for real-time API fault alerts (e.g., sync failures), with ≤1-hour response and ≤24-hour resolution;
• Data Governance: Regular data cleansing (e.g., eliminating duplicate customer data, correcting abnormal orders) to ensure integrated data accuracy;
• Iteration Support: Provide new integration solutions for business expansion (e.g., new e-commerce platforms, IoT devices) to adapt to growth.

4. Target Scenarios

• 1. Enterprise Core Business Cycle: E.g., "Salesforce (CRM) → SAP (ERP) → QuickBooks (Finance) → Slack (Approval)" integration, automating from customer acquisition to financial settlement;
• 2. Smart Factory Integration: E.g., "MES (Production) → Oracle ERP (Planning/Inventory) → IoT Sensors (Equipment Data)" integration, real-time production progress & device status tracking;
• 3. Omnichannel Data Integration: E.g., "Shopify (E-commerce) → SAP (ERP) → FedEx (Logistics)" integration, enabling auto-order sync, real-time inventory updates, and shipping tracking;
• 4. Collaborative Work Integration: E.g., "Microsoft 365 (Attendance) → Dynamics 365 (OA) → Workday (HR)" integration, auto-syncing attendance data to HR systems for payroll reporting.